Rawalpindi- Teams have been set up under senior terminal manager of Civil Aviation Authority (CAA) and they have been assigned special duties to provide facilities to the passengers at Benazir International Airport (BIA).
These teams will be duty bound to address the complaints of passengers on the spot in terminals and lounges during rush hours and flight operations. 45 additional personnel have been deployed to ensure improvement in the standard of cleanliness in lounges and bath rooms. The special counters will remain operational round the clock to note the proposals and complaints of the passengers. Passengers’ feedback system has also been introduced therein.