On February 10, the metro bus hit the road with an announcement of one-month free ride that was withdrawn just a week after due to lack of ‘metro awareness’ on part of both the public and the managers.
Since its launch, the government has been all praise for the project while the opposition has been coming down hard on this facility promising hassle-free travel on 27-km urban stretch.
Passengers complain of unawareness as the e-ticketing bus project is being run in English mode in a society with up to 49 per cent literacy rate (according to official statistics). But authorities seem contented with their playing the soon-to-be-solved harp. There was a chaos on Tuesday when two children went missing in the metro muddle. The passengers and bus operators kept blaming each other until the kids were found unconscious from the Munshi hospital on Wednesday. A few days ago, a life was lost in an accident on the dedicated metro road. Rightly or wrongly, frugally or lavishly, now that Rs30 billion of public money has been spent, it must be brought to most proficient use. The kind of initial glitches that led the operators to restrict the access to the service must be removed through sensitising the public and introduction of innovate techniques by the managers.                                –CityDesk
The people availing the metro bus facility are welcome to share their experiences at umun79@gmail.com