Citizens Feedback Model, a highly effective tool to identify corrupt government officials and improve service delivery, is in full swing in all districts of Punjab in a number of services. These range from emergency healthcare and property registration to issuance of character certificate and driving license. Everyday more than 10,000 people are contacted by the government from “8070” to seek feedback about quality of service delivery.
The feedback received is being reviewed by the Chief Minister’s office on a daily basis.
As a result of this effort, officials in various government departments have been identified and suspended from service for misconduct which include dispenser at RHC Mustafabad, Kasur, clerk at domicile branch, Rahim Yar Khan, clerk at domicile branch, Rawalpindi, Rana Nazar at registry branch, Ferozewala, Sheikhupura, Ashraf Sialvi at registry branch, Faisalabad City, Faisalabad, Khurshid-ur-Zaman at registry branch, Nishter Town, Lahore and M. Asghar at registry branch, Allama Iqbal Town, Lahore.