PTCL internet users weary of poor service

ISLAMABAD (APP) - The internet users of Pakistan Telecommunication Company Limited (PTCL) are facing severe problems as the company has failed to provide them a better connectivity service. Talking to APP, people said that the company claims to be the most reliable and largest converged services carrier providing all telecommunications services from basic voice telephony to data, but the reality is different. Whether it is at office in any city of Pakistan or at home of a small village, PTCL claims to be present in every corner of the country to serve its customers. After launching PTCL Broadband (DSL) service, the company also launched a new 3G Wireless Broadband internet service with the name EVO Wireless Broadband, which is based on worlds proven CDMA 2000 technology. It claims that now people can enjoy up to 3000 kbps high speed internet at home, office or on the road or wherever they want. But on the contrary service users complain that internet service provided by PTCL is very poor. Kamran Ali, who works in a private office said, I have a connection of 1 mbps PTCL broadband but I am facing problems. My downloading speed is only 25kb/s to 60kb/s, that is totally unbearable. Another broadband customer said that despite its tall claims, the corporation had miserably failed to address speed and connectivity issues of internet users. Most of the time I remain disconnected from internet service during a day, he said. The PTCL EVO offers this 3G Wireless broadband internet through USB and PCMCIA adapters directly to laptop and desktop computers, but unfortunately it is not easy in use and creates many disruptions. Though PTCL says it is providing an opportunity for the people of Pakistan to experience advanced technology and became familiar with this type of services but on the contrary people who have used these services now are diverting over some other networks. Mehak, a student of M.A said, sometimes the main internet server remains too busy that I get no response. Even I find it difficult to open my mail. Her friend Ayesha said that she was very much disappointed with PTCL Broadband DSL service and was planning to go to some other companies. When connected the concerned PTCL officials were not willing to give any comments about the service.

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