One-window operation being launched for complaints of expats: Ombudsman

FAISALABAD  -  Federal Ombudsman Ejaz Ahmad Qureshi on Tuesday said that one-window operation was being 

launched to redress complaints of overseas Pakistanis speedily whereas a comprehen­sive policy would be evolved soon to take action against online apps fraud. 

Talking to the media at the Circle House here, he said the federal om­budsman had powers to hear and redress public complaints against 180 departments. It was resolving 60,000 com­plaints per annum but now this number was being increased and this year it was expected to redress about 200,000 complaints. 

He said that earlier the ombudsman had initiated “Informal Resolution of Dispute” programme which had provided tangible re­sults in resolving pub­lic grievances speedily. Now, one-widow opera­tion was being launched under which all depart­ments would be bound to resolve complaints of overseas Pakistanis, in­cluding their immigra­tion issues, he added.

He said that a wing of ombudsman secre­tariat was working at international airports already to redress custom related issues whereas other wings were working to re­solve complaints re­lating to the issued of minor children, educa­tion, etc.

Responding to a ques­tion, a comprehensive policy was also being evolved to take action against those elements who were looting peo­ple through online apps, he said. 

He said the federal ombudsman had estab­lished its 19 regional offices across the coun­try and now necessary steps were being taken to raise awareness among the general pub­lic so that maximum people could approach the regional office of ombudsman secretari­at for redressal of their complaints. 

He said that the om­budsman had received 110,000 complaints during 2021 and 164,000 complaints during 2022 while this number might cross the limit of 190,000 this year.

He said that federal ombudsman had the time limit of 60 days for redressing public com­plaint whereas its reso­lution ratio was record­ed 85%. The process of filing complaint was very simple and easy as the complainant had no need to hire the services of any lawyer or pleader but he just wrote an ap­plication on a paper and submitted it for its re­dressal, he added.

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