LAHORE-Allied Bank, one of the largest commercial banks in Pakistan, has announced addition of WhatsApp to its customer communications channels in collaboration with global cloud communications provider, Infobip. The move is set to strengthen the Bank’s digital presence and offer its customers universal banking services, fit for today’s connected consumer expectations. Allied Bank is aiming to elevate customers experience by offering digital banking services over WhatsApp channel. The chatbot will enable customers to request account balance inquiry, mini statement and other services to explore discounts, offers, locate nearest ATM and Branch on self-service basis. The WhatsApp Banking service will offer customers a highly convenient and efficient platform with ease of communicating 24/7 over a secure platform using an encrypted messaging functionality. Sohail Aziz, Chief Digital Banking at Allied Bank Limited, commented on this occasion, “Since social media is now part of our daily life, we believe that WhatsApp Banking will bring great convenience to our customers. We are excited to be partners with InfoBip to offer this secure and convenient communication channel. This is the continuation of ABL journey towards offering plethora of new digital banking services – using conversational technologies.” Just to mention, ABL launched industry first voice assisted banking services using Siri on myABL - Digital Banking platform, few months ago.
Safder Merchant, Regional Sales Manager at Infobip, stated: “With consumers now preferring mobile and online technology for accessing services, resulting in fewer in-person interaction, it is natural for people to seek trustworthy channels to manage their financials. We are delighted to partner with ABL and empower their customers to manage their banking requests in a secure digital manner”.