ISLAMABAD - The government of Pakistan Tehreek-i-Insaf (PTI) is all set to revamp the Prime Minister’s Delivery Unit and launch an online facilitation system to redress complaints of citizens and improve coordination among ministries and different tiers of governance.
According to official sources, the Prime Minister’s Delivery Unit is being reorganised and revamped by utilising ICT-based systems to make it more efficient and improve its effectiveness.
The purpose of this reorganisation is to facilitate the general public, overseas Pakistanis and foreigners and promptly redress their grievances.
The system will also ensure facilitation of parliamentarians in pursuance of their issues with the federal ministries and divisions and other concerned government entities to enable them to easily identify correspondence and timelines communicated to them by PMDU.
The PMDU is setting up a Task Management System for the purpose of ensuring more efficient coordination between the Prime Minister’s Office (PMO) and federal ministries/divisions along with the attached entities and offices of the chief secretaries.
The system will ensure efficient tracking of any specific task related to a concerned ministry/division and issues related to office of the chief secretary or a general task, which would be monitored by the Prime Minister personally. All such tasks with implementation timelines will be communicated to the concerned offices from the platform of the PMDU.
The focal persons nominated by all offices have already been trained on various aspects of the system during a daylong session.
For the purpose of pursuing the assigned task, a follow-up mechanism has been devised wherein a colour-coded theme will be applied on the official correspondence of PMDU and on the dashboard of the Task Management System.
Green paper will carry instructions of general nature, communicating tasks with timelines. Yellow paper will serve the purpose of reminder when 50 percent of the time stipulated for an assigned task elapses.
Yellow paper will also be used for communicating instructions and tasks of urgent nature. Red letter will serve as a final reminder upon lapse of 90 percent of the assigned timelines.
This will help all concerned to clearly identify letters of PMDU from other official correspondence. All the assigned tasks communicated from the platform of the PMDU will be time bound and the concerned entity has to ensure compliance.
PMDU will work with the vision to promote citizen-centric and participatory governance.
The primary objective of the unit is to provide citizens an opportunity to seamlessly communicate with all government departments and get the issues resolved on priority.
The unit will put forward recommendations for amendment and simplification of cumbersome official procedures for the purpose of assuring facilitation of public.
A convenient 24/7 window through Pakistan Citizens Portal (PCP), toll free number, email and social media platforms will be provided and citizens can raise issues, lodge complaints, acquire services and give proposals to the government organisations.
The PMDU will also have oversight on the issues raised by the parliamentarians through 24/7 Parliamentarian Facilitation Portal (PFP).
The Ministry of Parliamentary Affairs will be the custodian of the system. It will facilitate overseas Pakistanis through a dedicated section in the Pakistan Citizens Portal.
